KB005 - Living Cookbook 2024 help file doesn't open

Symptoms

When you try to open the Living Cookbook 2024 help file for the first time an "address is not valid" or "web page cannot be found" error message is displayed.

Cause

Even though Microsoft developed the CHM file format, security problems associated with files of this type have forced them to make changes to Windows that reduces the degree to which the operating system trusts files of this type. When a CHM file is downloaded to a computer instead of installed as part of a program's installation process, Windows sometimes prevents the CHM file from opening properly.

Resolution

To resolve this issue, please try the following:

1. Right-click the LC.CHM file (in C:\Program Files\Radium Technologies\Living Cookbook), and then click Properties.
2. Click Unblock.
3. Try opening the help file again.

If that doesn't work, please try the following:

1. Right-click the LC.CHM file (in C:\Program Files\Radium Technologies\Living Cookbook), and then click Properties.
2. Click on the Security tab.
3. Click the Edit button.
4. Select the "Users" group or select your own user account (either will work).
5. Click the checkbox next to "Full Control" and below "Allow".
6. Click OK.

Status

This is a known issue with Windows and CHM files. This issue does not affect Living Cookbook 2024.

Article ID: 5

First Published: 11/26/2008

Last Revision: 11/19/2011