KB002 - Living Cookbook 2024 Reverts to Trial Mode After Running McAfee Virus Scan

Symptoms

When you run Living Cookbook 2024 after running McAfee Virus Scan Living Cookbook reverts to trial mode.

Cause

McAfee mistakenly associates Living Cookbook's license keys in the Windows registry with a program called AtomicLog. When McAfee tries to remove AtomicLog it removes Living Cookbook's license information too. Living Cookbook is otherwise unaffected.

Steps To Reproduce

Run and register Living Cookbook 2024.
Close Living Cookbook 2024.
Update McAfee to the latest version.
Run McAfee Virus Scan.
Run Living Cookbook 2024.

Workaround

There is one known workaround:

Re-register Living Cookbook each time McAfee deletes the Living Cookbook's license information.

Resolution

There are two ways to resolve this issue:

Configure McAfee such that it considers Living Cookbook's registry entries safe. You can do this by removing them from McAfee's quarantine folder after running the virus scan.
Upgrade to Living Cookbook 2024. Living Cookbook 2024 does not store its license information in the Windows registry and is not affected by this McAfee defect. The following FAQ topic explains how: How do I upgrade from Living Cookbook 2024 to Living Cookbook 2024?

Status

Radium is aware of this issue and has ensured that it will not affect Living Cookbook 2024 or any future Radium products.

Article ID: 2

First Published: 11/6/2008

Last Revision: 11/25/2008