KB004 - Error connecting to the MSXML object
elpt
Symptoms
The following error message appears when you run Living Cookbook 2024 after installing or upgrading a Norton product:
Call Stack Index: 1
Class: nfc_n_cst_msxml
Message: Error connecting to the MSXML object.
Cause
The problem is caused by a Norton product update. You probably have Norton anti-virus or another Norton product installed on your computer. Norton has damaged a Windows component (MSXML) that Living Cookbook needs in order to run. The same problem prevents Intuit's QuickBooks from running for the same reason.
Resolution
- Click here to download the msxml.msi file from Microsoft. Save the file to your desktop.
- Once the file has been saved, open the Windows Run window:
Windows Vista: Click the Microsoft Windows Vista logo (Start button). In the Start Search field, type Run
Windows XP: Click the Windows Start button and select Run.
- In the Open field, type msiexec.exe /fvaum "%userprofile%\Desktop\msxml.msi" and click OK.
- When installation has completed, click OK.
- Try running Living Cookbook 2024 again.
Article ID: 4
First Published: 11/25/2008
Last Revision: 11/25/2008